Terms and Conditions for Man With Van Westgreen

These Terms and Conditions set out the basis on which Man With Van Westgreen provides removal, transport, lifting, loading, unloading, and related van services to customers in the United Kingdom. By making a booking, confirming an estimate, or permitting work to begin, the customer agrees to be bound by these terms. These conditions are intended to create a clear understanding of the service, the responsibilities of each party, and the limits that apply to the provision of a man with van service. They are designed to support a fair, lawful, and efficient arrangement for domestic and commercial customers alike.

In these terms, references to “we”, “us”, and “our” mean Man With Van Westgreen, and references to “you” or “the customer” mean the person or organisation requesting the service. These terms apply to all quotes, bookings, and services unless we agree otherwise in writing. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply in full. Nothing in these terms affects your statutory rights under UK law.

The scope of a Westgreen man with van service may include single-item transport, small removals, collection and delivery jobs, loading and unloading, and associated labour where agreed in advance. Unless specifically stated in writing, services do not include specialist packing, dismantling of complex items, electrical disconnection, plumbing work, or the handling of prohibited materials. Any additional work requested on the day may be accepted at our discretion and may be subject to extra charges.

1. Booking Process

Bookings may be made by telephone, email, online enquiry form, or any other method we make available from time to time. A booking is not confirmed until we have accepted it and provided confirmation of the agreed date, time window, service details, and price or pricing basis. A quotation given before the booking is confirmed is an invitation to treat only and may be revised if the information supplied by the customer changes or proves to be incomplete. A confirmed booking for a van and man hire in Westgreen service creates an agreement between both parties on these terms.

When requesting a quote, you must provide accurate and complete information about the items to be moved, collection and delivery addresses, access conditions, parking restrictions, floor levels, lifts, stairways, and any other factor that may affect the time, labour, or vehicle required. If any detail changes after confirmation, you must notify us as soon as reasonably possible. Failure to disclose relevant information may lead to additional charges, delays, service limitations, or cancellation of the booking by us without liability.

We reserve the right to refuse or cancel a booking where carrying out the service would be unsafe, unlawful, operationally impractical, or beyond the capacity of our vehicle or team. This includes situations where access is unsuitable, where there is a risk of damage to property or goods, or where the customer requests the transport of restricted, hazardous, illegal, or non-compliant waste. Where possible, we will offer an alternative solution, revised pricing, or a rescheduled appointment.

2. Prices and Payments

Unless otherwise agreed, prices are based on the information supplied at the time of booking and may be calculated by fixed rate, hourly rate, or a combination of both. Charges may include vehicle time, labour, waiting time, mileage, congestion or parking costs, tolls, additional helpers, and any other agreed service element. All prices are quoted in pounds sterling and, where applicable, VAT will be shown separately or included as required by law. The final cost for a Westgreen removals van service may differ from the initial quotation if the job changes materially.

Payment terms will be confirmed at the time of booking or before the service begins. In many cases, full or partial payment may be required in advance, on arrival, or immediately upon completion. We may request a deposit to secure certain bookings, especially during peak periods or for larger moves. Unless otherwise stated, invoices are due on receipt. If payment is not made when due, we may suspend further work, withhold delivery, or charge interest and reasonable recovery costs in accordance with the Late Payment of Commercial Debts legislation where applicable.

The customer is responsible for ensuring that payment methods offered are valid and that sufficient funds are available. If a third party is paying on your behalf, you remain liable unless we have expressly agreed otherwise. We are not obliged to release goods, continue loading, or complete the booking until outstanding sums have been paid. Any dispute about an invoice must be raised promptly and does not entitle the customer to withhold undisputed amounts.

3. Cancellations, Amendments, and Delays

Cancellations or amendments should be made as soon as possible. If you need to change the date, time, volume of items, access conditions, or service scope, we will try to accommodate the change subject to availability and revised pricing. A change may be treated as a cancellation followed by a new booking where the alteration is significant. We do not guarantee that requested amendments can be made, especially at short notice or during busy periods.

Cancellation charges may apply depending on the amount of notice given and any costs already incurred. If you cancel shortly before the scheduled service, we may charge for lost time, allocated staff, fuel, or non-refundable expenses. If we arrive at the agreed location and the service cannot proceed because of customer-related issues, including unprepared items, incorrect address details, lack of access, or failure to be present when required, this may be treated as a late cancellation and charged accordingly.

If we are delayed by traffic, weather, road closures, vehicle breakdown, or circumstances outside our control, we will use reasonable efforts to keep you informed and to complete the work within a reasonable time. However, we are not liable for delay caused by events beyond our reasonable control. If performance becomes impossible or unsafe, we may reschedule or cancel the service. In such cases, our liability is limited to refunding any payment for services not yet provided, where appropriate.

4. Customer Responsibilities

You must ensure that all goods to be moved are ready for collection at the agreed time and that pathways, entrances, and access points are reasonably clear. Items should be safely packed and appropriately protected unless packing has been specifically agreed as part of the service. Fragile or valuable goods should be clearly identified. You are responsible for obtaining any permission required for parking, loading, unloading, or access to communal or restricted areas. If such permission is required and not obtained, you remain responsible for resulting costs or delays.

You must not ask us to transport items that are illegal, dangerous, unhygienic, live animals, perishable goods requiring controlled temperature, or any waste that is prohibited or incorrectly documented. You must also inform us about any item that is particularly heavy, awkward, sharp, breakable, or likely to require special handling. Our team may refuse to move any item they reasonably consider unsafe, unsuitable, or likely to cause injury or damage. In the context of a Westgreen man with van arrangement, cooperation and accurate disclosure are essential to safe performance.

You are responsible for removing personal data, cash, jewellery, and other highly valuable or confidential items unless we have expressly agreed to carry them. We do not accept responsibility for hidden defects, pre-existing damage, inadequate packaging, or the natural characteristics of items being moved. If you ask us to place goods in a location that is not accessible or that involves unreasonable risk, we may decline. Any instructions given by the customer must be lawful, practical, and consistent with safe working conditions.

5. Liability and Insurance

We will take reasonable care when handling, loading, transporting, and unloading goods. However, our liability is limited to direct loss or damage caused by our proven negligence or breach of these terms. We are not liable for indirect or consequential loss, including loss of profit, loss of business, emotional distress, or loss arising from delay, unless such exclusion is not permitted by law. Where goods are transported, our responsibility for damage or loss is further subject to the limits of our insurance and to the information provided by the customer at the time of booking.

We do not accept liability for damage to items that are inadequately packed, inherently fragile, already defective, improperly labelled, or too heavy or unwieldy for normal handling without specialist equipment that has not been arranged in advance. Similarly, we are not liable for damage caused by pre-existing access issues such as narrow hallways, unstable flooring, low ceilings, or unsuitable parking conditions, unless such damage is caused by our negligence. If you ask us to carry out work despite warning signs or obvious risks, you do so at your own risk to the extent permitted by law.

If any claim is made for damage or loss, you must notify us as soon as reasonably possible and in any event within a reasonable period after the service. You must provide evidence of the claim, including photographs, descriptions, and proof of value where available. We may inspect the item or request that it be retained for assessment. Our total liability for any claim arising out of a single booking shall not exceed the amount paid or payable for that booking, except where the law requires otherwise and except in cases of death or personal injury caused by our negligence.

6. Waste, Disposal, and Environmental Compliance

Where the service includes the removal, transport, or disposal of waste, the customer must ensure that the waste is described accurately and lawfully. We will only handle waste in accordance with applicable UK waste regulations, including any duty of care requirements, environmental protection duties, and local authority rules where relevant. We may require information about the type, origin, and destination of the waste before agreeing to collect it. We reserve the right to refuse any waste load that cannot be lawfully transported or disposed of.

The customer must not present hazardous waste, clinical waste, asbestos, chemicals, oils, batteries, gas bottles, pressurised containers, tyres, electrical items requiring special treatment, or any material requiring a specialist carrier unless we have expressly agreed in writing and hold the necessary permissions or arrangements. If prohibited or undeclared waste is discovered, we may reject the load, return it, charge for time and costs incurred, or report the matter to the relevant authorities where required by law. A man with van service in Westgreen does not automatically include waste disposal.

Where waste removal is agreed, you remain responsible for ensuring that the waste transfer is lawful and that any required documentation is complete. We may issue or request waste transfer records, descriptions, or signatures as appropriate. You must not instruct us to dispose of items illegally, to use unauthorised sites, or to mix hazardous and non-hazardous materials in breach of regulations. We may refuse collection if the waste appears contaminated, unsafe, or inconsistent with the information provided at booking.

7. Service Standards and Operational Matters

We aim to provide our services with reasonable care, skill, punctuality, and professionalism. Estimates of arrival times are approximate and may vary due to traffic, weather, operational issues, or prior jobs running longer than expected. The customer should ensure that someone authorised to provide instructions is available at the collection and delivery points. If no one is available to give access or sign for completion where necessary, we may be unable to finish the service and may charge waiting time or a return visit fee.

We may use subcontractors, assistants, or substitute vehicles where necessary to complete the service. Any such personnel will act under our authority for the purposes of the booking. We remain responsible for the service provided, subject to these terms. You must not interfere with safe loading practices, vehicle operation, or the judgement of our team members. If a team member reasonably believes that continuing would place people, property, or goods at risk, they may pause or stop work until the issue is resolved.

We may take photographs before, during, or after the service for operational, insurance, and evidential purposes. These may include images of item condition, access issues, loading arrangements, or completed work. Such records will be used in a lawful and proportionate manner. Nothing in these terms prevents us from retaining records needed for accounting, compliance, dispute resolution, or insurance purposes. This supports a professional van and man hire in Westgreen service and helps protect both parties.

8. Complaints and Dispute Resolution

If you have a complaint, you should raise it with us promptly and provide reasonable details of the issue. We will investigate concerns in good faith and may request photographs, documentation, or other information to assist our review. Our goal is to resolve disputes fairly and efficiently. Raising a complaint does not remove the customer’s obligation to pay sums that are not genuinely disputed.

Where a remedy is appropriate, we may offer repair, replacement, re-performance, a partial refund, or another proportionate solution depending on the nature of the issue. Any settlement offered by us is made without admission of liability unless stated otherwise. If a dispute cannot be resolved amicably, either party may seek assistance through the courts or any alternative procedure agreed in writing. The customer must not withhold goods, documents, or payment unreasonably as a means of leverage in a dispute.

These terms are intended to encourage clear communication and fair dealing throughout the booking and service process. They apply equally to residential and business customers using a man with van Westgreen service unless a separate written agreement says otherwise. By proceeding with a booking, you confirm that you have read and understood these conditions and that you are authorised to agree to them on behalf of all relevant parties.

9. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising from or connected with them, shall be governed by and interpreted in accordance with the laws of England and Wales. If you are resident in Scotland or Northern Ireland, mandatory consumer protections and local legal rights that apply in your jurisdiction will continue to apply where relevant. Nothing in these terms is intended to exclude or limit any non-excludable statutory rights.

The courts of England and Wales shall have exclusive jurisdiction over disputes unless the law requires otherwise. If any provision of these terms is found unenforceable by a court or competent authority, that provision will be severed to the minimum extent necessary, and the rest of the terms will remain valid and enforceable. These terms may be updated from time to time, and the version in force at the time of booking will apply unless a later change is required by law or agreed in writing.