Man with Van West Green Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van West Green provides transport, moving and related services to private and business customers. By placing a booking, confirming a quotation, or allowing our team to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below.
Company refers to the provider trading as Man with Van West Green offering man and van, removal and related services within the local and wider service area.
Customer refers to any individual, business, agent or organisation requesting or accepting services from the Company.
Services refers to man and van, removal, collection, delivery, loading, unloading, packing assistance and any other related services agreed in writing or verbally with the Customer.
Vehicle refers to any van or other transport used by the Company to provide the Services.
Goods refers to any items, furniture, personal effects, equipment or materials handled, transported or stored by the Company on behalf of the Customer.
2. Scope of Services
The Company provides man and van and removal services primarily within West Green and surrounding areas, including local moves, collections, deliveries and light commercial removals. Longer-distance work may be accepted by prior agreement.
The precise scope of the Services, including the number of personnel, size of Vehicle, expected duration and specific tasks, will be agreed at the time of quotation or booking. The Company is not obliged to provide any service not expressly agreed.
3. Booking Process
3.1 Quotations
Quotations are provided based on information supplied by the Customer. It is the Customer’s responsibility to give accurate and complete details, including the volume and nature of the Goods, access conditions at collection and delivery addresses, parking restrictions, stairs or lifts, and any special handling requirements.
Quotations may be given as an hourly rate, fixed price, or a combination of both. Unless expressly stated, quotations do not include packing materials, dismantling or reassembly, or storage.
3.2 Making a Booking
A booking is considered provisional until confirmed by the Company. The Company may require confirmation of acceptance of a quotation and may request a deposit or prepayment. The Customer must confirm the date, time, addresses and agreed level of service. By confirming a booking, the Customer accepts these Terms and Conditions.
3.3 Changes to Bookings
The Customer must notify the Company as soon as possible of any changes to the booking, including dates, times, addresses, volume of Goods or access conditions. Changes may result in an adjustment to the quotation or the rescheduling of the booking. The Company cannot guarantee availability if the Customer requests changes at short notice.
4. Customer Responsibilities
The Customer must:
Ensure adequate access and parking for the Vehicle at all relevant locations and comply with any applicable parking regulations.
Arrange any permits or permissions required for loading or unloading, including suspension of parking bays where necessary.
Ensure that Goods are properly packed and ready for transport, unless packing services are specifically agreed.
Declare any fragile, valuable, or unusually heavy or bulky items prior to booking and again on the day of the move.
Be present, or represented by an authorised adult, during collection and delivery to direct the team and check that all Goods are loaded and unloaded correctly.
The Company will not be responsible for delays, additional costs or inability to complete the work arising from failure by the Customer to meet these responsibilities.
5. Access and Parking
The quotation is based on normal access conditions. Additional charges may apply where the Vehicle cannot park close to the property, where there are multiple flights of stairs, restricted access, or where Goods must be carried an unusual distance.
Any parking fees, fines or penalties incurred as a direct result of inadequate information or instructions from the Customer, or failure to arrange suitable parking, may be charged to the Customer.
6. Payments and Charges
6.1 Rates and Pricing
Rates may be charged by the hour, by part day, by full day, or as a fixed fee, as specified in the quotation. Minimum booking durations may apply. Time-based services are typically charged from the scheduled start time or arrival time at the first address, until completion at the final address.
6.2 Deposits and Prepayments
The Company may request a deposit or full prepayment to confirm a booking. Any such requirement will be communicated to the Customer at the time of booking. Failure to pay a requested deposit may result in cancellation of the booking.
6.3 Payment Methods
Accepted payment methods will be communicated by the Company. Payment is generally due immediately upon completion of the Services, unless otherwise agreed in writing in advance. For account or commercial Customers, alternative payment terms may be agreed.
6.4 Late Payment
If the Customer fails to pay any amount when due, the Company reserves the right to charge reasonable interest on overdue sums and to recover any costs incurred in the collection of outstanding amounts.
7. Cancellations and Postponements
7.1 Customer Cancellations
If the Customer wishes to cancel or postpone a booking, they must notify the Company as early as possible. Cancellation charges may apply as follows.
No charge if cancellation or postponement is received with sufficient notice prior to the scheduled start time, as defined by the Company’s current cancellation policy communicated at booking.
A partial fee may be charged where limited notice is given, to cover lost working time and any costs already incurred.
A higher fee, up to the full quoted amount, may be charged where cancellation or postponement occurs at very short notice or on arrival of the team at the address.
7.2 Company Cancellations
In the rare event that the Company needs to cancel or significantly alter a booking due to circumstances beyond its reasonable control, including but not limited to vehicle breakdown, severe weather, illness, accidents, or unforeseen operational issues, the Company will inform the Customer as soon as possible and will seek to reschedule the work or offer a refund of any prepayments received. The Company will not be liable for any consequential loss arising from such cancellation.
8. Conduct of Work
The Company will take reasonable care in handling and transporting the Customer’s Goods and will use appropriate methods and equipment where available.
The Customer must point out any items that require special handling, protection or dismantling. The Company reserves the right to refuse to move items that, in its reasonable opinion, pose a risk to the safety of staff, the public, the Vehicle, property or the Goods themselves.
The Company may refuse to transport hazardous materials, illegal items, perishable goods, cash, precious metals, jewellery, important documents or other valuables. If such items are included without the Company’s knowledge, they are moved entirely at the Customer’s risk.
9. Liability and Limitations
9.1 General Liability
The Company’s liability for loss of or damage to Goods is limited and subject to the exclusions set out in these Terms and Conditions. The Customer is encouraged to arrange appropriate insurance cover for their Goods, particularly for higher-value items, if such cover is not already provided by the Company.
9.2 Exclusions
The Company shall not be liable for:
Loss or damage arising from faulty or inadequate packing by the Customer, or where Goods were already damaged or in poor condition prior to the move.
Loss of or damage to items that the Company has advised it cannot accept or transport.
Loss of or damage to the contents of boxes, bags or containers that were not packed by the Company.
Loss or damage caused by fair wear and tear, atmospheric or climatic conditions, or inherent defects in Goods.
Indirect or consequential loss, including loss of income, profit, use, or opportunity, arising out of or in connection with the Services.
9.3 Customer’s Own Risk
Where the Customer requests that particularly fragile or high-value items are moved without adequate protection or contrary to the Company’s advice, such items may be moved at the Customer’s own risk, subject to explicit agreement.
9.4 Damage to Property
The Company will take reasonable care to avoid damage to property. The Customer is responsible for protecting floors, carpets and fixtures where appropriate. Liability for damage to property such as walls, floors, doors or staircases will be considered in light of the condition of the property and the practicalities of moving large items. The Company may not be liable where damage arises from moving items through tight or awkward spaces at the Customer’s request.
10. Claims and Complaints
Any claim for loss or damage must be reported to the Company as soon as reasonably possible, and in any event within a reasonable period after completion of the Services. The Customer should provide a clear description of the issue, details of the booking, and evidence such as photographs where applicable.
The Company will investigate the matter and may request further information or an opportunity to inspect any damage. Resolution may include repair, reasonable compensation within the limitations set out in these Terms and Conditions, or another appropriate remedy, at the Company’s discretion and in accordance with applicable law.
11. Insurance
The Company endeavours to maintain appropriate insurance cover relevant to man and van and removal operations. The extent of any cover, including limits and exclusions, may be provided to the Customer upon request. The Customer remains responsible for insuring their own Goods if higher levels of cover are required.
12. Waste, Rubbish and Environmental Regulations
The Company operates in accordance with relevant waste and environmental regulations. The Company is not a general waste carrier unless explicitly stated and may only remove and dispose of certain types of waste by prior agreement.
The Customer must not request or permit the Company to dispose of hazardous, illegal or prohibited materials. Where waste removal is agreed, any charges for disposal, including local authority or commercial facility fees, will be passed to the Customer and may be included in the quotation or invoiced separately.
Fly tipping and unlawful disposal of waste are strictly prohibited. The Company reserves the right to refuse to take any items where lawful disposal cannot be assured, or where proper waste transfer documentation cannot be completed.
13. Delays and Events Outside Our Control
The Company will use reasonable efforts to arrive and complete the work within agreed timeframes but cannot guarantee exact timings. The Company is not liable for delays caused by traffic, weather, road closures, accidents, breakdowns, or other events beyond its reasonable control.
Where such events cause significant delay or prevent completion of the work, the Company will liaise with the Customer to agree alternative arrangements. Additional waiting time or rescheduling may be chargeable where the delay is not caused by the Company’s fault.
14. Customer Behaviour and Safety
The Company expects the Customer and any persons at the premises to behave respectfully towards its staff. The Company may terminate the Services immediately where staff are subjected to abusive, threatening or unsafe behaviour, without refund.
For safety reasons, the Customer and other persons at the property should follow reasonable instructions from the team and should not interfere with lifting or loading operations unless specifically requested to assist.
15. Subcontracting
The Company reserves the right to subcontract part or all of the Services to another reputable provider. Where subcontractors are used, the Company will remain responsible for the proper performance of the Services under these Terms and Conditions, unless otherwise agreed with the Customer.
16. Data and Privacy
The Company may collect and store personal information from the Customer for the purposes of arranging and delivering the Services, processing payments and handling queries or claims. The Company will take reasonable steps to protect such data and will only use it for legitimate business purposes and as required by law.
17. Variation of Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will normally apply to that booking. Any variations specific to a particular booking must be agreed in writing between the Company and the Customer.
18. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
19. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By confirming a booking with Man with Van West Green, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
